Terms of Service
Terms of Service
Terms of Service – Beautiwala Ltd
Last updated: 07.05.2026
Welcome to www.beautiwala.co.uk.
These Terms of Service (“Terms”) govern your access to and use of our website and the purchase of products from Beautiwala Ltd.
By accessing our website or placing an order, you agree to be bound by these Terms, together with our Refund & Returns Policy and Privacy Policy.
1. About Us
Company Name: Beautiwala Ltd
Website: www.beautiwala.co.uk
Email: info@beautiwala.co.uk
Country of operation: United Kingdom
2. Eligibility to Use Our Services
By using this website, you confirm that:
- You are at least 18 years old, or
- You are using the site under the supervision of a parent or legal guardian
You agree to provide accurate, complete, and current information when placing an order.
3. Products & Descriptions
We make every effort to ensure that product descriptions, images, and pricing are accurate. However:
- Product packaging may change due to manufacturer updates
- Colours and appearance may vary slightly due to screen settings
Such variations do not constitute a fault.
4. Ordering & Contract Formation
Placing an order constitutes an offer to purchase.
A binding contract is formed only when your order is accepted and dispatched by Beautiwala Ltd.
We reserve the right to refuse or cancel orders prior to dispatch due to:
- Stock availability
- Pricing or listing errors
- Verification or fraud prevention checks
5. Order Processing, Dispatch & Cancellation
We aim to process and dispatch all orders on the same working day or the next working day, subject to stock availability and verification.
Once an order has entered the picking, packing, or shipping process, it cannot be cancelled.
If a cancellation request is made after this stage, the order must be:
- Delivered to the address provided, and
- Returned to us in accordance with our Refund & Returns Policy before any refund is considered
This applies even where cancellation is requested shortly after placing the order.
6. Prices & Payments
All prices are displayed in GBP (£) and include applicable UK taxes unless stated otherwise.
Payments are processed securely via third-party providers including Shopify Payments, Stripe, PayPal, and card issuers.
Beautiwala Ltd does not store or have access to your card details.
We reserve the right to recover funds where:
- A chargeback is raised unjustifiably
- Goods have been correctly supplied and delivered
7. Delivery & Risk
Delivery times are estimates and may vary due to courier performance or external factors.
Risk and responsibility for goods pass to the customer upon confirmed delivery to the address provided at checkout.
Courier tracking and proof of delivery are treated as valid evidence of receipt.
Beautiwala Ltd is not responsible for delays or losses caused by:
- Incorrect or incomplete delivery information
- Failed delivery attempts
8. Returns, Refunds & Hygiene Policy
All returns and refunds are governed strictly by our Refund & Returns Policy, which forms part of these Terms.
Due to hygiene, safety, and consumer protection regulations, certain items are non-returnable and non-refundable, including but not limited to:
- Hair extensions, human hair ,wigs, ponytails, braiding hair
- Opened or used beauty, cosmetic, or personal care products
- Intimate or sanitary goods
- Sale or clearance items
Where hygiene seals are broken or packaging opened, the right to cancel is lost, as permitted under UK law.
9. Faulty or Incorrect Items
If an item is faulty, damaged, or incorrect, you must notify us within 48 hours of delivery, supported by clear photographic or video evidence.
Claims made outside this timeframe or after use may be rejected.
Any remedies offered will comply with the Consumer Rights Act 2015.
10. Chargebacks, Disputes & Abuse
Customers agree to contact Beautiwala Ltd directly before initiating any chargeback or payment dispute.
Where disputes are raised, we reserve the right to submit full evidence, including:
- Proof of delivery
- Tracking confirmation
- Order processing records
- Customer communication logs
Unjustified or fraudulent disputes may result in:
- Permanent account restrictions
- Refusal of future orders
- Evidence submission to payment providers and card issuers
11. Intellectual Property
All website content, including text, images, logos, and designs, is the property of Beautiwala Ltd and may not be copied, reproduced, or used without prior written consent.
12. Limitation of Liability
Beautiwala Ltd shall not be liable for indirect, incidental, or consequential losses, except where liability cannot be excluded under UK law.
Nothing in these Terms limits your statutory consumer rights.
13. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We reserve the right to amend these Terms of Service at any time.
Updates take effect immediately upon publication on our website.